Refund policy

We offer a 30-day refund policy on your first order, so you can try MOVE+ PRO with confidence.

You have 30 days from the date of receiving your item to request a refund. This policy applies to your first purchase only.

The order you are requesting a refund for must be the first order placed on motionlabpro.store.

How to Request a Refund

To request a refund, please contact us at:
orders@motionlabpro.uk

Include your order number and reason for the request so we can process it quickly.

Refund Process

If your refund request is approved, we will issue a refund to your original payment method.

You do not need to return the product.

A small processing fee may be deducted, and original shipping costs are non-refundable.

Questions

If you have any questions about your refund, feel free to reach out anytime at:
orders@motionlabpro.uk

Damages and Issues

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us immediately so we can review and resolve the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as opened consumable products.

We also do not accept returns on:

  • Sale items
  • Gift cards
  • Opened items

If you’re unsure, just reach out and we’ll help.

Exchanges

We offer free exchanges with no handling fee.

If you’re exchanging for a higher-value item, the price difference will apply.

EU 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason.

To be eligible, items must be unused, in original packaging, and include proof of purchase.

Refund Timing

Once your refund is approved, it will be processed back to your original payment method within 10 business days.

Please allow additional time for your bank or card provider to complete the transaction.

If more than 15 business days have passed since approval, contact us at:
orders@motionlabpro.uk

Cancellations

Orders cannot be canceled once they have been placed.

Subscriptions can be managed anytime through your account portal, where you can pause, skip, or cancel in just a few steps.